Quality Control Review App
My most involved project at STARZ, the QC Review application was a dashboard used to document any production or file errors within STARZ movie and tv content. STARZ employees would use the app while watching content in darkened editing booths and note any issue that needed addressing like accidental interruptions from boom mics or mismatched subtitle files.
PROBLEM(s)
On an application level, the UI for this tool was dated and unmaintained, and users frequently complained about excessive scrolling, data entry conflicts between users, and misuse of responsive screen space. As my team started our UX discovery, another key problem emerged: STARZ needed a “dark mode”. The UI kits and Figma components we had built over the previous few years were all in light color scheme, and did not address the unique need that our QC Review team had in their darkened editing bays.
APPROACH
My preferred UX approach is user-centered and research-driven, so I was thrilled when STARZ gave me direct access to users and plenty of research tools for our discovery phase. I started by walking users through a heuristic evaluation of the UI, and prioritizing some concern areas.
Next, we collaborated on low-fidelity wireframes, to confirm our users were using the space the way we expected. For this project, we focused very heavily on documenting screen resolutions, orientations, and on-screen layout to make sure we offered a solution that didn’t interrupt our user’s existing workflows.
Finally, we did intensive usability testing using Figma Prototyping features to simulate the final product as much as possible for our users. We recorded our usability tests and collected data as validation or constructive feedback for our final review.
SOLUTION
